Something took down all the web servers at XO Communications at 2pm yesterday. That’s why you couldn’t bring up the bruceb.com favorites page until about 9pm last night. The outage apparently affected all the web sites hosted by XO and took down my mail along with the web site. During that time the phones at XO would immediately disconnect calls to tech support – presumably they were overloaded.
The disturbing thing is that there’s no information from XO this morning about what happened. XO has a long history – it started life as Concentric Networks, went through acquisitions and bankruptcy, and still offers very appealing onscreen tools for domain hosting. But its prices are way too high now after years of strong competition from 1and1.com and other companies, and an unexplained eight-hour outage is pretty frustrating. Time for a change, I think.