Law office alert: According to this blog, Gavel & Gown will be ending technical support for Amicus Attorney version V on June 1, 2007.

That creates a business-critical problem for law offices using Amicus – the simple reality is that database-driven programs develop problems that require the support of the manufacturer. Continuing to use an unsupported program guarantees that the program will fail at the worst possible moment, with no recourse.

Amicus version 7 was released more than a year ago. It was reportedly so buggy that it was essentially unusable when it was first released; since then a blizzard of service packs and patches have been issued, and recently the version number was bumped up to version 7.1. Here’s my comments in December about the Amicus 7 mess.

I have no hands-on experience with Amicus 7 and there are virtually no reviews written by people actually using the program rather than repeating press release copy. I’m forced to interpret the comments on Gavel & Gown’s customer forum (registration required). In December, one comment summarized almost everyone’s feelings about Amicus 7: “Horrible horrible horrible!”

As recently as a few days ago, the comments were still overwhelmingly negative. Here’s a thread with a representative sample of recent comments. Support forums always have a high percentage of complainers and a few people report that the program works well for them, but it’s hard to argue with the overall impression that the program is deeply flawed.

I have clients using Amicus V. I have no idea what to do.

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