DELL & VISTA

In the last couple of weeks I’ve set up several Dell Optiplex computers running Windows Vista from Dell’s small business division. Dell has seriously cut back on preinstalled software; there’s been virtually no unnecessary programs to remove, which...

DELL, GOOGLE, AND MONEY

Dell installs less crapware on new computers than any other manufacturer, but one of their latest money-making tactics is annoying. Dell and Google have partnered to install the Google Toolbar and Google Desktop on most new computers – along with some trickier...

DELL DELAYS

What’s up with Dell lately? The last few computers I’ve ordered from Dell have been unusually slow to ship and slow to arrive. I had gotten used to seeing computers ship instantly, frequently the next day, and shipping was typically running 2-3 days. When...

NEW LIGHTWEIGHT DELL NOTEBOOK

Here’s a complimentary review of the new Dell Latitude D420 – a full-featured laptop with the sturdy feel of the other Dell Latitude models, but weighing less than four pounds. It’s got a 12.1 inch widescreen and a full-size keyboard, but the CD/DVD...

DELL BATTERY RECALL

Dell has announced a recall of 4.1 million notebook batteries because of a production flaw that can result in sudden fires. Six Dell notebooks have exploded or burst into flames, and I’ve seen reports claiming there are hundreds more. The defective batteries...

REMOTE SUPPORT FROM DELL

Dell’s image has been slipping. Tech support has been rocky for more than a few of my clients (and abysmal for computers purchased from Dell’s Home division, which outsources support to India). Its sales division for parts and small items is a nightmare....