INSTANT MESSAGING

Two years ago America Online decided to block outside access to its instant messaging system, in a heavyhanded tactic that made their boo-hoo complaints about Microsoft look very hollow. It may have backfired. A new study shows Microsoft Messenger has taken the lead...

NORTON ANTIVIRUS BUGGY E-MAIL PROTECTION

Norton Antivirus offers a feature called “e-mail protection” that I routinely turn off. It’s a service that scans e-mail for viruses as messages come into your system – an appealing idea, but it’s implemented badly. It changes the...

PCANYWHERE TUTORIALS

Symantec has created a great resource for PCAnywhere users. There’s an extensive set of tutorials on program features and troubleshooting tips. Each one can be viewed with Shockwave animation, or with normal graphics, or with plain text. Click here for...